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Read our Frequently Asked Questions below to see if we have the answers you're looking for! Can't find the information that you need? Give us a call instead.

What to expect when you arrive.

Where are we located?

We are located in a shopping center just off of Northwest Highway and 635 in Garland Texas. We are next door to the beauty supply shop. There is also a Scooter coffee drive through in the parking lot.

Please ring the doorbell when you arrive and our staff will let you in.

What are your hours?

We are currently opened Thursday night at 7pm until Monday evening at 7pm. Holiday hours may vary.

What is your exam fee?

Our exam fee is 140$ for the receptionist or technician to get you and your pet checked in, obtain a history and vitals, along with the doctor performing the physical exam on your pet. Everything else, an estimate will be provided for you based on the type of problem your pet is having. Payment is due at time of service.

Checking in?

We have a check-in form online that you may fill out that also includes some information about certain emergencies. If you fill this out, please call to let us know so we can have you in our system as you arrive.

Do you see exotics?

Yes, the owner does see exotics, however not every doctor working sees exotics emergencies. Please call ahead of time for any exotic emergencies.

What payment options do you offer?

Emergency Pet Clinic of Texas offers these options at time of service:

  • Cash
  • All major Credit/Debit cards
  • Care Credit
  • Scratchpay: https://scratchpay.com/

Do you require payment at the time of visit?

We will require payment at time of visit and services rendered

Do you accept CareCredit?

We do accept CareCredit. It is a medical credit card that can be used for medical, dental, and veterinary expenses. For more information, please ask our staff or visit the website at www.CareCredit.com.

We offer CareCredit and Scratchpay. For more information you may visit their websites. 

CareCredit: www.CareCredit.com

Scratchpay: https://scratchpay.com/

Call (469) 546-5385

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